Returns, Cancellations, and Refunds

 

FleetVision LLC DBA Sensor Sight  will pack and ship each Product that comprise hardware (“Hardware”) in accordance with our standard practices and the rules of our shipping partners. We will charge you for shipping and handling. Scheduled shipment dates are estimates only, and, while FleetVision LLC DBA Sensor Sight  will use commercially reasonable efforts to meet scheduled shipment dates, in no event will FleetVision LLC DBA Sensor Sight  be liable for any loss, damage, or penalty resulting from any delay in shipment or delivery.

If you are the original end-user or purchaser of Hardware, you purchased the Hardware from FleetVision LLC DBA Sensor Sight  (as opposed to from a third party), and you are not satisfied with the Hardware for any reason, you may return it in its original condition to us within sixty (60) calendar days of the original purchase date and receive a full refund, less any shipping and handling, duties and taxes that you paid with your original purchase (i.e., shipping and handling, duties and taxes are not refundable). Without limiting the foregoing: (i) only Hardware that has been purchased directly from FleetVision LLC DBA Sensor Sight  can be returned to FleetVision LLC DBA Sensor Sight ; and (ii) Hardware purchased from any third party may be returned, if at all, to such third party in accordance with its returns policy.

If you wish to cancel an order that FleetVision LLC DBA Sensor Sight  has not yet fulfilled, or if you would like to schedule a return and receive a refund, contact us via email at support@sensor-sight.com or telephone at (888) 222-6370 with your order details.

To qualify for a refund or credit (excluding shipping and handling, duties and taxes) you must:

  1. Contact FleetVision LLC DBA Sensor Sight  with your order details within sixty (60) calendar days from your original purchase date, either in writing (via e-mail to support@Sensor-Sight.com) or by telephone at (888) 222-6370, and obtain from Sensor Sight a Return Merchandise Authorization (RMA);
  2. Return the Hardware along with all parts/components included with your original shipment, each in its original packaging, to the shipping address set forth below using a shipper that provides you with a shipment tracking number (i.e. FedEx, UPS, DHL); and
  3. Include with your return shipment with the valid RMA number provided by Sensor Sight, plainly visible on the outside of the returned package. 

FleetVision LLC DBA Sensor Sight  reserves the right to reject and either dispose of or return to you, at your expense, any return that is sent other than in compliance with the foregoing specified instructions. Requests for an RMA received by Sensor Sight  more than sixty (60) calendar days after the original purchase date may be evaluated on a case-by-case basis, subject to Sensor Sight’s management approval and restocking fee.  Products that are software, as well as Hardware that has been customized, modified and/or altered other than by Sensor Sight  are not eligible for return or refund. 

Shipping Address for Returns

Sensor Sight 

Attn: Product Returns Dept

380 W 22nd ST

Suite 407

Kansas City, MO 64108

YOU MAY CANCEL YOUR AUTOMATIC RENEWAL FOR SUBSCRIPTION SERVICES AT ANY TIME BY CONTACTING US VIA EMAIL AT: support@Sensor-Sight.com.  Unless otherwise noted, any fees paid by you prior to your cancellation are nonrefundable (except as expressly permitted otherwise by these Terms or as may be required by law), including, without limitation, any fees paid in advance for the billing cycle during which you cancel. Termination past the relevant deadline for cancellation will not relieve you of any obligation to pay any accrued fees or charges to which you committed and failed to timely cancel. Upon cancellation of subscription Services, you will lose access to the benefits thereof to which you had previously had access, and Sensor Sight  will have the right to delete information and data stored as part of your account.

  • Limited Hardware Warranty: 

For one (1) calendar year from your original purchase date, Sensor Sight warrants to you (and not to any third party) that Hardware manufactured by or for Sensor Sight  that you purchased from Sensor Sight  (as opposed to from a third party) will be free from material defects in materials and workmanship conditioned on the following: (i) such Hardware has been used solely normally and in accordance with all technical specifications and/or user manuals that accompany such Hardware; and (ii) such Hardware is associated with an active, fully paid, subscription to Services purchased by you.

For any breach of this limited hardware warranty, you must contact Sensor Sight within one (1) calendar year from your original purchase date pursuant to the contact instructions set forth in Section 5.

If you submit a valid limited hardware warranty claim to Sensor Sight , and you follow the instructions for returning the Product set forth in Section 5, we will, at our option, either: (i) repair the Hardware using either new or refurbished parts; (ii) replace the Hardware with a new or refurbished Hardware; or (iii) refund the full purchase price of the Hardware, less any shipping and handling, duties and taxes that you paid with your original purchase (i.e., shipping and handling, duties and taxes are not refundable).

This limited hardware warranty does not apply to: (i) consumable parts, such as batteries, unless failure has occurred due to a defect in materials or workmanship of the Hardware itself; (ii) cosmetic damage, including, without limitation, scratches, dents and broken plastic on ports; (iii) defects or damage caused by misuse, accident (including, without limitation, collision, fire and the spillage of solids or liquids), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair, installation, testing, or improper storage; (iv) damage caused by operation outside the permitted or intended uses for the Hardware described by Sensor Sight ; (v) damage caused by use with non-Sensor Sight  products or services; or (vi) any software, even if packaged or sold with Hardware. 

Consumers in some jurisdictions may have legal rights under applicable national legislation governing the sale of consumer goods, including, without limitation, national laws implementing EC Directive 99/44. Any such rights are not affected by the warranties in this limited hardware warranty.

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